Peel Health Campus
Part of Ramsay Health Care

Patient Information

Welcome to Peel Health Campus

Welcome and thank you for choosing Peel Health Campus to provide your health care.

Peel Health Campus is an acute care hospital operated by Ramsay Health Care, Australia’s largest provider of private hospital services. The Ramsay reputation is built on the provision of high quality patient centred care and service. We are people caring for people.

Peel Health Campus provides a range of services to the residents of the Peel region of Western Australia, including emergency care, acute medical and surgical inpatient and day patient care, obstetrics, paediatrics, rehabilitation and oncology and renal services.

Our staff are committed to providing the highest standards of personalised care – a commitment that is recognised through the accreditation of Peel Health Campus by the Australian Council on Healthcare Standards and the Western Australian Department of Health Licensing and Accreditation Regulatory Unit.

We welcome your feedback on the care and service we provide to you and your loved ones.

Please note that Peel Health Campus is striving to provide a Smoke Free Environment. We encourage patients and visitors to refrain from smoking on site.

Dr Margaret Sturdy – Chief Executive Officer

Peel Health Campus respects your individual rights and recognises your role in making decisions about your health care.

Access

A right to health care.

You have a fundamental right to adequate and timely health care. You can contribute to the right access by meeting your appointments and telling the hospital if you cannot attend.

Safety

A right to safe high quality care.

If you are unsure about what is happening to you or if you think that something has been missed in your care, please alert your nurse immediately. Let your health care team know any circumstances that might make your health care riskier.

Respect

A right to be shown respect, dignity and consideration.

You are entitled to receive care in a way that is respectful of your culture, beliefs, values and characteristics like age and gender. It is important to tell your health care team of any changes in your circumstances. It is also important that you are respectful of our staff and of the other patients receiving care in our hospital.

Communication

A right to be informed about services, treatment, options and costs in a clear and open way.

Your health care team will tell you about the care you are receiving and help you understand what is happening to you. You can contribute to this by being as open and honest as possible. If you do not understand what is being said to you, it is important to ask questions. If English is not your first language and you would like an interpreter, please ask your nurse and we will arrange for this at no cost to you or your family.

Participation

A right to be included in decisions and choices about care.

You are encouraged to participate in decisions about your care. Ask questions if you are unsure about what is happening to you. Involve your family or carer if this makes you more comfortable and assured.

Privacy

A right to privacy and confidentiality of provided information.

You are able to request to see your records and ask for information to be corrected if it is wrong. In some situations your health information will need to be shared with other health care providers involved in your care.

Your feedback on your care is very valuable to us.

If you have any concerns about your treatment and care please raise these straight away with your nurse or doctor so that we may rectify it immediately.

A patient, relative or friend who wishes to comment on, or complain about a service received as a patient in this hospital may either raise their concerns with the Unit Manager during business hours or by requesting to see the Duty Nurse Manager after hours. Formal complaints may be made in writing and addressed to the Chief Executive Officer.

Prevention of Infection

Infections are caused by bacteria or viruses entering the body. Peel Health Campus has a comprehensive infection prevention and control program, and a low rate of hospital acquired infections. While we will do everything possible to prevent infections, there are some steps you can take to help safeguard against infection in hospital and at home.

  • If you are having surgery you will be given advice on how to prepare your skin before admission to hospital. It is important that you understand and follow this advice.
  • Please let us know if you have any breaks in your skin or rashes prior to your planned surgery. If you do have an open wound, follow your doctor’s instructions on how to treat and care for the wound carefully.
  • If you are a smoker try to quit smoking before being admitted to hospital.
  • Avoid close contact with people who may have an infectious condition, and ask people not to visit you if they are sick. You should also stay away from other patients if you are unwell.
  • Always cover your mouth and nose when coughing and sneezing and wash your hands immediately.

Hand hygiene

Doctors, nurses and other health practitioners come into contact with lots of viruses and bacteria. They should always clean their hands properly before they treat you. It is quite OK to ask whether they have washed their hands before they examine you.

Clean your own hands regularly particularly before eating or touching food and after using the toilet. When washing use warm water and soap and rub your hands together vigorously for at least 15 seconds, and then rinse them well before drying them. You can also use an alcohol-based gel on your hands to kill bacteria.

Below are the top seven things the Institute for Safe Medication Practices says that you, or people you care about, should do to help prevent errors when medications are prescribed. Included are safety tips to follow even before a hospitalisation.

1. Share your medication list. Your doctors and nurses will need to know what you are taking. So before a hospitalisation it’s important to have an accurate list to share with them. Be sure to include prescription medications and any over the counter or natural therapy products.

2. Discuss allergies and the type of reaction you have. Hospital staff will always ask about any allergies you might have, as well as bad reactions that you’ve had to any medication or substance including food. As a part of your health assessment, your doctors and nurses will ask you if you drink alcohol or use any illegal or prescription drugs that have not been prescribed for you. This information will remain confidential but is important for your care. It is important to be very honest with your doctors and nurses because alcohol and other drugs may interfere with medications you will be getting or change the way you respond to them.

3. Review your home medication list with medications you are given in the hospital. If you are admitted to hospital, ask your nurse or doctor what medications you are getting while you are a patient so you can compare it with the list of medications you take at home. If any medication is not being given to you during your hospitalisation be sure to ask the nurse and doctor why you are not getting it.

4. Learn about new medications. Ask your doctor about each medication being prescribed and the reason you need to take it. Then have your nurse confirm the reason you are being given each medication. Always make sure you are wearing a hospital ID bracelet, and make sure nothing is done without someone first reading or scanning the bracelet to identify you.

5. Call for the nurse if a medication pump beeps. Medications and other intravenous (IV) fluids are frequently given using an IV pump. Sometimes these pumps can beep at unexpected times. Never attempt to turn off the pump or allow any visitors in the room to touch the pump. Doing so can cause a medication or solution to be given too fast, too slow, or stop it.

6. Bring an advocate. Some hospitalised patients are unable to participate in their own care due to illness or some type of other physical limitations. If this occurs, try to arrange for a close friend or family member to stay with you. Some patients who have surgery or are in severe pain may be given a pain relief device known as patient–controlled analgesia (PCA). These devices allow a patient to take pain medication without having to call a nurse. This is done through a pump connected to an intravenous line (IV). When a patient feels pain, a button can be pushed and a dose of medication is released. This button must only be pressed by the patient, not by others. Don’t let family members press a pain pump button. Others pressing the button for the patient can result in an overdose of medication which may cause breathing difficulties.

7. Review your discharge instructions. An updated medication list should be given to you upon discharge. Compare this to the list of medications you took prior to being hospitalised. Discuss any new prescriptions or changes in your medications with your doctor and nurse. If you experienced any new reactions or side effects to any of the treatments you received in hospital, have the nurse write this down on your records.

Your identity will be checked during clinical handover and prior to procedures, sample collection, investigations, intravenous infusions and medication administration by:

  • Asking you to state your family name and given name, and date of birth. Where necessary, your next of kin/legal guardian/carer may undertake this responsibility.
  • Checking your identification band that is securely attached to your wrist.

Patients and their carers are central to the delivery of the clinical care and should be considered central to the communication process. Where possible, and when appropriate, patients and carers will be actively included in the clinical handover process. One method to ensure this occurs is by undertaking clinical handover at the bedside.

Some patients may require blood and/or blood products during their admission. You must have enough information about your condition and the options you have, to ensure you are involved in decisions about your transfusion. Be sure to ask questions if there is any part of your treatment that you do not understand.

When providing consent for blood, use the checklist to help you make an informed decision about your treatment:

  • I am aware of which blood products will be transfused
  • I am aware of how the transfusion will be given and how long it will take
  • I am aware of the expected benefits of a transfusion
  • I am aware of the potential risks and side-effects
  • I have been made aware of potential alternatives.

Please raise any concerns and or questions you have with the doctors or nurses providing your care.

Anyone can get a pressure injury but you are more at risk if you are frail, elderly, confined to a chair or bed and unable to move freely. Pressure injuries can be breaks or blisters in the skin that can be very painful, take a long time to heal and may reduce your mobility. Warning signs include skin redness that does not go away, broken or blistered skin, pain, tingling or numbness. Please let your nurse know immediately if you have any concerns.

On admission to a hospital, a nurse will inspect your skin, assess your risk of developing a pressure injury, and will make a plan with you to reduce the risk. This will be repeated periodically through your admission if you are staying more than 2 days.

When you are already feeling unwell, having a fall can not only cause further injuries, but can also lead to a lack of confidence and independence. Many things can increase your risk of falling, including poor balance, low blood pressure, some medications, physical inactivity, unfamiliar environments, poor eyesight and unsafe footwear. It is important that you are aware of your own risks and keep yourself as fit and strong as possible to reduce the risk of falling. The best way to improve balance is to stay active and do at least 30 minutes of activity each day.

Soon after admission, your nurse will complete a falls risk assessment with you. If you are at increased risk of falls, a plan will be put in place to assist you to stay safe.

There are things you can do to lower your risk of falling in hospital:

Wear comfortable clothing that is not too long or loose, and low-heeled, non-slip shoes that fit you well rather than slippers. Do not walk without footwear if you have therapeutic stockings on.

Take your time when getting up from a sitting position (particularly after emptying your bladder) or lying down and let staff know if you feel unwell or unsteady on your feet.

Bring any walking aids you already have with you to hospital and use them rather than the walls or furniture for balance. If staff recommend that you need assistance or supervision when walking, always ask them for assistance and wait for them to help you.

Bring your glasses with you to hospital. If you wear more than one pair, use the correct pair for walking. Be especially careful using bi-focal or multi-focal lenses.

Familiarise yourself with your room, its furniture and the bathroom then advise staff if there is any clutter or spills that may cause you to fall.

Blood clotting is the body’s way of stopping us bleeding. Clotting becomes a problem when a clot is in the wrong place and blocks the blood flow. Deep vein thrombosis (DVT) occurs when a blood clot forms in one of the large veins, usually in the leg, leading to a partial or complete blockage of circulation. Pulmonary embolus (PE) occurs when a fragment of a clot breaks loose from the vein and travels to the lungs. This is a serious condition which may be fatal.

When you arrive at hospital, your risk of abnormal clotting will be assessed, and a plan developed with you to minimise your risk. The most important part of clot prevention is early mobilisation. Your doctor and nurse will discuss this with you, and will plan to have you walking as soon as possible after your admission. You may be asked to wear special stockings while you are in hospital and following your discharge. Your nurse will assist you to ensure these fit properly. If you have had surgery you may come back from theatre with calf compression devices to assist with the blood flow in your legs. If you experience pain or swelling in your legs, pain in your lungs or chest or difficulty breathing it is very important that you inform your nurse or doctor immediately. If you have left hospital telephone your doctor immediately or go straight to the emergency department.

Once you are admitted into the hospital the medical team will inform you and your family/carer of your estimated discharge date within the first 24 hours of your stay. This date is an estimate of how long it is expected that you will stay in hospital. This date may change. If this is the case your nurse or doctor will keep you and your family/carer informed.

Discharge time is 10am. If, for whatever reason, you are not able to leave the hospital by 10 am, you will be accommodated in the discharge lounge, situated on Barker Ward. The discharge lounge is a seated area, with bathroom and toilet facilities, a court yard and television. You will be offered refreshments and should your transport home be delayed we will provide you with lunch.

The discharge lounge is staffed by an experienced registered nurse, who will go through a checklist and give advice on your discharge paperwork with you, your family/carer before you leave the lounge. The nurse will liaise with the allied health team, medical team and pharmacist on your behalf should you have any questions prior to leaving the hospital.

Checklist, before you leave the Hospital :

  • Your condition – Do you know enough about your condition, symptoms to watch out for and what to do if they occur?
  • Medications – Have you discussed with your doctor or pharmacist what medications you need to take, what dose to take and how long to take your medications?
  • Home care – Do you know what help you will require at home e.g. should someone be with you 24 hours per day? If so, has this been arranged?
  • Home equipment – Do you know if you require any special equipment? Is your condition or the medications you are taking likely to increase your risk of falling? If so, what equipment can be installed to minimise the risk?
  • Follow-up care – Do you know what follow-up care you need such as physiotherapy, exercise plans or wound management plans?
  • Ongoing medical care – Do you know when you have to see your general practitioner or attend the outpatient clinic? Are there any further tests to be conducted?
  • Do you wish to complete the customer feedback form and either hand in or post in the box at front reception.
  • Peel Health Campus does not accept liability for loss of property belonging to patients, visitors or staff.
  • Found property not claimed within two months is disposed of to local charitable organisations.
  • Patients and staff are advised not to leave personal property unattended, particularly handbags and mobile phones.
  • Please speak to nursing staff or ward reception staff with regard to lost or found property.
  • Do not bring valuables with you to hospital.

It’s OK …

To ask a staff member if they cleaned their hands. All hospital staff are required to clean their hands before they touch you.

It’s OK …

To remind a staff member to check your identity wristband before they give you any medications or treatments. Staff are required to do this.

It’s OK …

For the patient or carer to inform the nursing and medical staff that your medical condition is getting worse. Carers are ideally placed to identify signs of clinical deterioration. If you or your family are concerned about your medical condition please contact your nurse or doctor and inform them of your concerns.

Call and Respond Early (CARE) for patient safety is a 3 step process introduced to provide a way for patients, families and carers to call for assistance if they are worried about a patient’s medical condition.

STEP 1: – Nurse / midwife / doctor Press the nurse call bell, in emergency press yellow staff assist. Talk to your nurse or doctor regarding your concerns.

Step 2: – Nurse / midwife in char ge If you are still concerned ask to speak to the nurse in charge.

Step 3: – CARE CALL If you are still concerned ring 9 on your hospital phone or 9531 8000 on your mobile. Ask to be put through to the Duty Nurse Manager. Please speak to staff if you need to access a phone.