Our care is aimed at meeting your physical, emotional and educational needs. Directly after the birth of your baby the amount of midwifery support you require will be greater than that needed towards the end of your stay as you become more confident with managing your baby.
The midwifery staff will involve you in the clinical handover of your care with the next midwife allocated to care for you. If you wish to have a sleep at this handover time, please advise staff caring for you, so that you are not disturbed.
What can I expect?
Your hospital stay can be a very busy time. The following is a snapshot of an average morning:
Around 6.00am night staff will be carrying out observations. Doctor’s rounds commence from 6:30am - 7:30am followed by the morning midwives who will introduce themselves and check your chart. Breakfast is then served.
Physical checks and more observations will follow. Catering staff will clear your breakfast tray. Housekeeping staff will service your room and make your bed. Later they will serve and then clear your morning tea tray. Menus will be given out and collected for the next day by 11:00am.
You will be assisted with caring for the needs of your new baby throughout the day and night.
Your room’s call bell system allows you to contact midwifery staff 24 hours a day. A button is located on the white handset by your bed, which your midwife will place within your reach. A second button is located on the bathroom wall. Please don’t hesitate to call staff to help you in anyway.
Your room’s in-house entertainment includes television and FM radio (*chargeable for public patients $8.50 per day). The system is remote-controlled and located on your white handset. The speakers are located in the handset.
There is wifi available at Peel Health Campus (*chargeable for public patients $15 for 72hrs).
Your bed is adjustable and can be repositioned using the up/down arrows located on the black handset.
In some cases, the bed’s position is set by the staff to facilitate your recovery. If you feel uncomfortable, please press the call bell and staff will assist you.
Phone cards are available from the gift shop on site in denominations of $5.00. Please ask if you need help to obtain a card.
- Local Calls: Dial 0 to access an outside line. Local calls to land lines are free for private patients.
- STD Calls: Calls to STD, international or mobile telephone numbers require a phone card.
Your direct telephone number to give to family & friends;
You may receive calls directly. Please ask the maternity receptionist to supply your direct number.
A menu selection brochure is provided each morning on your breakfast tray for the following day. An a la carte menu is available for all patients and meals are freshly prepared onsite.
The majority of meals have been created to meet the specific needs of patients and new mothers in a healthcare environment. Menus with a heart symbol indicate a healthier choice and are suitable for patients on a diabetic, low fat, low salt or restricted diet as ordered by your doctor. If you have special dietary needs please make a note on the menu.
There is a cost for visitor meals. Orders for lunch must be made before 10.30am, and dinner before 2.30pm.
|Meal service times
||7:00am - 7:45am
||10:00am - 10:45am
||12:00pm - 12:45pm
||5:00pm - 5:45pm
||7:15pm - 8:00pm
Parents must register the birth of their baby within 60 days of delivery. The maternity staff will give you the forms for Registration of Birth and Family Assistance after the birth of your baby.
|General visiting hours are between:
|8:00am - 1:00pm
|1:00pm - 3:00pm
|3:00pm - 8:30pm
Ramsay Health Care recognises that unique and special moments arise in hospital that patients, families and friends may wish to capture on film. At Peel Heath Campus, we need to ensure that patient safety, clinical teamwork, the privacy of other patients, staff members and medical personnel is not compromised. Devices that record both film and sound are not permitted in the operating suite, birth suites or nursery.
Single shot devices that do not record sound are permissible by the agreement of the care team members present at the time.
Film and sound may be recorded in the privacy of a patient’s own room, provided the privacy of other patients and staff members is not compromised.
The Translating and Interpreter Service (TIS) is available 24 hours a day and provides a free interpreting service for patients. If you would like an interpreter at any stage of your stay, please speak with your doctor or midwife.
The pharmacy is located in the reception area of the hospital. In addition to pharmaceuticals, you’ll find many personal items and small gifts. The pharmacy operates between 8:00am and 7:00pm weekdays, 9:00am – 4:00pm on weekends. Please note some prescriptions maybe difficult to obtain through other pharmacies.
Lakes Café is located next to the hospital reception.
|Monday - Friday
||7.30am - 5.00pm
|Saturday - Sunday
||9.00am - 1.30pm
Lakes Café offers a selection of fresh sandwiches, pastries, quiches and salads as well as tea, coffee and drinks.
The gift shop is located off the reception area in Peel Health Campus. They stock a number of gifts, cards, flowers, sweets and chocolates.
|Monday - Friday
||9:00am – 4.00pm
|Saturday - Sunday
||9:30am – 1.00pm
Your room will be cleaned daily. Please notify a member of staff if you have concerns about any aspect of the housekeeping service.
Important information for all patients
You are requested to bring all current medications with you. These will be placed in your bedside cabinet and made available for use during your stay with us. For your safety, please inform staff about any medication you are currently taking. This includes any herbal medications.
All staff wear name badges as a means of identification and internal security. The badge shows the staff member’s name and position.
We strongly recommend that you do not bring any valuables to hospital. We do not accept responsibility for patient’s valuables.
You may bring your mobile phone to hospital, however please be considerate of other patients.
All electrical equipment, including laptop computers, electric shavers, hair dryers, radio/stereos and clocks, have the potential to affect our electrical network. Please consult with ward staff to have your electrical items checked before use in the hospital.
Peel Health Campus building and grounds are smoke-free. Please notify staff if you leave the ward for any non-medical reason.
Cameras are positioned around Peel Health Campus and there is a security officer on guard 24 hours.
Your room is fitted with air conditioning and is set at 22 °c. If you find that the air conditioning does not meet your requirements, please contact your midwife for assistance.