Peel Health Campus
Part of Ramsay Health Care

Feedback

Peel Health Campus values your feedback.

Both positive and negative feedback is extremely important because it helps us understand areas where we are performing well, and where we need to improve.

Compliments can be passed on to staff directly or by emailing: enquiries.phc@ramsayhealth.com.au or phoning (08) 9531 8580.

If our service standards have not met your expectations, we suggest you follow these steps:

Step 1

Talk to the doctor/nurse/staff member or Clinical Nurse Manager and let them know your feedback.

Step 2

If you are still not satisfied and you want to lodge a complaint, please email enquiries.phc@ramsayhealth.com.au 

If, during your stay with us, you were transferred to a number of departments, please specify which department your primary concern is about.

Your complaint will be investigated.

Step 3

If you are dissatisfied with the outcome, you may wish to contact the Health and Disability Services Complaints Office (HaDSCO) on (08) 6551 7600. HaDSCO is an independent State Government agency providing an impartial service for complaints relating to health and disability services provided in Western Australia. Please note that in the first instance, HaDSCO encourages complaints to be raised with the service provider first.

For more information on how to provide feedback please email TaylorTracey@ramsayhealth.com.au  or phone (08) 9531 8580.