During your stay

OUR SERVICES

ATM facility

An Automated Teller Machine (ATM) that accepts all cards is located in the foyer of the main public hospital.

Café

Grinders Café is located in the main public hospital. The café offers delicious beverages, cakes, quiches and a variety of gourmet rolls, baguettes and wraps.

Hospital wards have kitchenettes with coffee and tea making facilities for your convenience.

Car parking

Parking is available free of charge for all patients, families, visitors and staff at Peel Health Campus in designated car parks at the front of the hospital.

Catering

Our catering department prepares daily a variety of top quality, fresh meals. Menus are provided each morning from which you may select meals according to your taste and dietary requirements.

Compliments / Complaints

We welcome compliments and feedback relating to your stay with us and we encourage all patients to complete the feedback form that is located at your bedside. This enables us to evaluate and improve our services to our patients. Questionnaires are anonymous. However, if you wish to write a specific and signed letter, your points will be acknowledged and dealt with personally.

Patient satisfaction surveys are conducted independently of the hospital by Press Ganey Associates. If you are surveyed, your inclusion in these surveys is voluntary. We would appreciate your assistance if you are asked to participate.

Likewise, if you are concerned about any aspect of your stay in the hospital, please do not hesitate to raise it at the time with the Nursing Unit Manager on the ward, or alternatively, a member of the executive team. This gives us the opportunity to rectify the situation and to make your stay more comfortable. Complaints can be received by writing a letter, by telephone, in person or through our survey system. All complaints are treated with respect and confidentiality. We use complaints as an opportunity to improve our service.

Florist

An on-site florist provides a fantastic selection of flowers, gifts, cards and balloons. The gift shop is operated by the "Friends of Peel Health Campus" volunteers.

Interpreters

If you require the services of an interpreter during your stay with us, your doctor needs to indicate this at the time your visit to hospital is booked.

Mobile Phones

When you are admitted please ask our staff if mobiles can be used in your room. Mobiles may be used in all public areas including the coffee shop. Peel Health Campus does not accept any responsibility for loss or damage to your mobile phone.

Pastoral care

Pastoral care staff and volunteers are dedicated to their task for those in need. Their task is to actively listen, support and accompany patients, family members, visitors and staff on their journey towards healing. They attempt to be present, respectful and compassionate. Team members offer an attitude of non-judgement and gentle guidance through appraisal of wellbeing, personal rapport, spiritual counsel, public prayer and bedside ritual.

Pharmacy

An on-site pharmacy located in the main public hospital provides a full range of regular pharmaceuticals, including medication dispensary and retail items, along with a clinical pharmacy service.

Public telephones

Coin operated public telephones are housed in the main reception to the public hospital and in the Emergency Department.

Telephone / TV

A television is provided for each bed in the hospital. This service is free for children on the Paediatric Ward and provided free to private patients.

For all other areas, commercial television channels are available on payment of a small daily fee.

Volunteers

The Friends of Peel Health Campus provide assistance in most wards and many departments of the campus through the volunteer program.

Our volunteers make two daily trolley visits - one with sweets, emergency toiletries, some magazines and the daily paper, and the other for distribution of donated books or magazines. Suitable reading material in the ED is refreshed from this trolley.

Volunteers may help with simple non-medical tasks, and they may also spend time in companionship with patients.

Our volunteer program is approved and registered as a non-profit organisation by the Department of Fair Trading. All volunteers are required to have a police clearance and sign a declaration of confidentiality and conflict of interest document.

Links

Patient Information brochure